Terms and Conditions

These terms and conditions (“Terms”) govern the relationship between Deep Space Media Limited, a company registered in the United Kingdom, with registered office at G27 Amber Court, William Armstrong Drive, NE4 7YA (“Business,” “Company,” “we,” “us,” or “our”), and the client (“Client,” “you,” or “your”) in relation to the video production, podcast, social media, digital marketing, and/or website services provided by the Company. By engaging our services, you agree to be bound by these Terms.

1. Services

1.1 Deep Space Media Limited agrees to provide video production, photography, podcasting, social media, digital marketing, and/or website services as described in the project proposal or quote agreed upon by both parties.

1.2 Any changes or additions to the agreed-upon services must be mutually agreed upon in writing.

1.3 Deep Space Media Limited may engage freelancers or subcontractors for projects as necessary. Both parties acknowledge and accept this arrangement.

1.4 Optional Non-Disclosure Agreements (NDAs) can be signed and agreed upon, subject to terms and conditions mutually agreed upon by all parties.

1.5 We allow for two rounds of amendments per video or digital marketing/website deliverable. Additional revisions requested after final sign-off will be billed at £75 per hour, or may be handled as a new project with a separate quote and invoice.

1.6 We work within specified timeframes aiming to deliver projects by agreed deadlines. Timely feedback and approvals from the Client are essential to ensure smooth progress and on-time completion.

1.7 Event production, AV, live streaming, and large-scale digital marketing campaigns or website development projects are quoted and governed on a case-by-case basis with separate terms depending on the scope of work.

2. Payment

2.1 The Client agrees to pay the agreed-upon fees as outlined in the project proposal, quote, or agreement.

2.2 Deposit Requirement: To commence work, a deposit is required upfront. The deposit amount varies per project based on the total fee and is typically between 25% and 50%. The specific deposit amount will be clearly stated in your project proposal or invoice.

2.3 For standard projects, payment terms are generally 50% upfront (deposit) and 50% upon completion and sign-off, unless otherwise specified in the project quote.

2.4 Projects requiring short notice and additional crew resources must be paid in full upfront.

2.5 Final payment is due within 7 days after project completion and client sign-off.

2.6 For AV productions and live events, full payment must be received at least 14 days prior to the event date.

2.7 Expenses such as accommodation, transportation, and meals for work outside a 50-mile radius from our premises will be agreed upon beforehand and billed to the Client.

2.8 Payments are non-refundable due to the bespoke nature of our work and the commitment of resources. However, credit may be issued at Deep Space Media Limited’s sole discretion on a case-by-case basis.

2.9 Late payments may incur interest charges, applied on a case-by-case basis.

3. Intellectual Property

3.1 Upon full payment, all intellectual property rights, including copyrights of final content produced by the Company, shall transfer to the Client.

3.2 Deep Space Media Limited reserves the right to use produced content for promotional and portfolio purposes unless otherwise agreed in writing.

4. Confidentiality

4.1 Both parties agree to maintain confidentiality over all sensitive information, business strategies, trade secrets, and project details disclosed during the engagement.

5. Termination

5.1 Either party may terminate the engagement with written notice if the other party materially breaches these Terms.

5.2 Upon termination, the Client is responsible for payment of all work and expenses incurred up to the termination date.

6. Liability

6.1 Deep Space Media Limited is not liable for any indirect, consequential, or incidental damages arising from the services provided.

6.2 The total liability of the Company shall not exceed the total fees paid by the Client for the services rendered.

7. Governing Law and Jurisdiction

7.1 These Terms shall be governed by and construed in accordance with the laws of England and Wales.

7.2 Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

8. Miscellaneous

8.1 These Terms constitute the entire agreement between the parties, superseding any prior agreements or understandings.

8.2 No waiver of any provision is effective unless in writing and signed by both parties (email confirmation suffices).

8.3 Our company operates under a strict no-refund policy due to the bespoke nature of our services and resource allocation from project commencement.

8.4 By engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Deep Space Media Limited
hello@deepspacemedia.co.uk
Date: 24/01/2025