Privacy Policy
Last Updated: 08/08/2025
Deep Space Media (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or engage with our services.
By using our website or services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please refrain from using our website or services.
1. Information We Collect
We may collect and process the following types of personal information:
Contact information – such as your name, email address, and phone number
Demographic information – such as your general location or region
Personal identifiers – such as your name, company name, and business contact details
Payment information – for invoicing and financial records
Communications – such as messages sent via our website or email, or during meetings and consultations
Project content – such as files, materials, or instructions provided during the course of delivering services
2. How We Use Your Information
We use your personal information to:
Provide and manage our services
Process transactions and send invoices
Communicate with you regarding our services, updates, or relevant offers
Improve and personalise our website and services
Fulfil our legal, tax, and contractual obligations
Legal Basis for Processing
We process your personal data under one or more of the following legal bases:
The performance of a contract (e.g. delivering services you have requested)
Compliance with legal obligations (e.g. financial reporting)
Our legitimate business interests (e.g. communication, service improvement)
Your consent, where required (e.g. for marketing emails)
3. Information Sharing
We may share your information with:
Trusted service providers that support our operations (e.g. payment processors, hosting providers)
Third parties in connection with a potential business transfer (e.g. sale, merger, acquisition)
Regulatory or legal authorities, when legally required or necessary to protect our legal rights
We do not sell, rent, or trade your personal data to any third parties.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance user experience, analyse website traffic, and provide relevant content. You can manage or disable cookies through your browser settings. Note that disabling cookies may impact certain website features.
5. Our Role Under Data Protection Law
Deep Space Media operates as a data controller only in relation to personal data it collects directly—such as client contact details, correspondence, and billing information.
We do not act as a data processor or data controller on behalf of clients. Any personal data our clients collect or process in the course of their own operations remains their full responsibility.
Clients must ensure their own compliance with relevant data protection laws, including the UK General Data Protection Regulation (UK GDPR) or EU GDPR, where applicable.
6. UK GDPR and Your Data Rights
If you are based in the United Kingdom or European Union, you have rights under UK GDPR or EU GDPR, including:
The right to access your personal data
The right to correct any inaccurate or incomplete data
The right to request erasure of your data (subject to legal obligations)
The right to restrict or object to certain types of data processing
The right to data portability, where applicable
To exercise any of these rights, please contact us at: hello@deepspacemedia.co.uk
If you believe your data has been handled improperly, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection authority: https://ico.org.uk
7. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including meeting legal, contractual, and operational requirements. For example:
Client and financial data is typically retained for up to 6 years in line with HMRC and legal obligations.
Raw project files are retained for up to 3 months after project completion.
Final delivery files (e.g. completed media or design assets) are retained for up to 12 months after project completion.
These retention periods may be reviewed or extended on a case-by-case basis upon client request or where required for business continuity.
After these periods, data is securely deleted or anonymised unless legal or contractual obligations require longer retention.
8. Changes to This Privacy Policy
We may update this Privacy Policy occasionally to reflect changes in our practices, services, or legal obligations. Updates will be posted on this page with the latest “Last Updated” date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact:
Email: hello@deepspacemedia.co.uk
Company: Deep Space Media Limited
Registered in: United Kingdom
